Contact
Contact Elaré
Email support@elare.co. We answer every email within 24 hours, seven days a week. There is no phone line: everything is handled in writing so there is a record of what was agreed on your order.
What to include
- Your order number, or the email address you ordered with.
- Clear photos if a piece arrived damaged, wrong, or has failed.
- The piece and size you mean, if you are asking before buying.
Answers you can get right now
- Where is my order? Tracking is emailed the moment it ships. Orders ship in 1 to 2 days. Delivery from the day you order: US 5 to 7 days, UK 3 to 6, Austria, Germany and the Netherlands 6 to 8, Canada 6 to 12, rest of the world 7 to 12, Hawaii and Alaska 8 to 12, and Puerto Rico and US territories 15 to 20. Shipping policy.
- Damaged or wrong item? Email within 48 hours of delivery with photos. A free replacement ships and you keep the original.
- A piece has failed? That is a lifetime warranty claim. Send your order number and photos; claims are approved within 24 to 48 hours and a free replacement ships, no return needed.
- Wrong size? We exchange it: send your order number and the size you need within 14 days of delivery. We cover the piece, you cover the shipping on the replacement. Check the ring size guide first. Refund policy.
- Materials and care? Everything is 316L stainless steel, 18K gold plated or rhodium plated. See materials and care and the FAQ.
Other enquiries
Press and partnerships: press@elare.co. Creator and collaboration enquiries: team@elare.co.
FAQ
How do I contact Elaré?
Email support@elare.co. Every email is answered within 24 hours, seven days a week. Include your order number and photos if something is wrong with a piece.
How long does Elaré take to reply?
Within 24 hours. Warranty claims are approved within 24 to 48 hours.
Does Elaré have a phone number?
No. Support is handled by email at support@elare.co so that there is a written record of what was agreed on your order.